Shipping Policy for TextileSilotech

Effective Date: November 27, 2024
Website: www.textilesilotech.com
Address: 789 Brocade Avenue, Los Angeles, California, 90001, United States
Phone: (213) 555-9876
Email: support@textilesilotech.com

Introduction

TextileSilotech is committed to delivering your orders efficiently and securely. This Shipping Policy outlines the terms and conditions for the shipment and delivery of products purchased through our website. By placing an order, you agree to the terms set forth below.

1. Shipping Options

a. Domestic Shipping

We offer the following shipping options within the United States:

  • Standard Shipping: Estimated delivery within 5–7 business days.
  • Expedited Shipping: Estimated delivery within 2–3 business days.
  • Overnight Shipping: Next-business-day delivery for orders placed before 2 PM PST.

b. International Shipping

  • We ship to select international destinations. Delivery times vary based on the destination and customs processing.
  • Customers are responsible for customs duties, import taxes, or other fees imposed by their respective countries.

2. Shipping Costs

a. Domestic Shipping

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order.
  • Free standard shipping is available for orders over $100 within the United States (terms apply).

b. International Shipping

  • Shipping costs for international orders will be displayed during checkout based on the destination and shipping method selected.

3. Order Processing

a. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

b. Order Confirmation

  • Once your order is processed, you will receive a confirmation email containing your order details and tracking information.

4. Delivery Timeframes

a. Estimated Delivery

  • Delivery times depend on the shipping method chosen and the destination.
  • While we strive to meet delivery estimates, delays caused by weather, customs, or carrier issues are beyond our control.

b. Tracking Information

  • Tracking details will be provided via email once your order has been shipped, allowing you to monitor the progress of your shipment.

5. Address Accuracy

  • Customers are responsible for providing accurate and complete shipping addresses.
  • TextileSilotech is not liable for delays or failed deliveries resulting from incorrect or incomplete address information.

6. Lost or Delayed Shipments

a. Reporting Issues

  • If your shipment is lost or delayed, please contact us at support@textilesilotech.com within 7 days of the expected delivery date.
  • Provide your order number and tracking details to facilitate prompt resolution.

b. Resolution Options

  • Depending on the circumstances, we may offer a replacement, refund, or store credit for lost shipments.

7. Damaged or Incorrect Items

a. Reporting Damages

  • If your order arrives damaged, notify us within 48 hours of delivery.
  • Include photos of the damaged product and packaging for evaluation.

b. Incorrect Items

  • If you receive an incorrect item, contact us immediately.
  • We will provide a prepaid return label and ensure the correct item is shipped promptly.

8. Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO addresses, or regions where shipping is restricted by law.
  • Certain products may have shipping limitations based on size, weight, or regulatory restrictions.

9. Returns and Refunds

For details about returning shipped items, please refer to our Refund and Returns Policy.

10. Changes to This Shipping Policy

TextileSilotech reserves the right to update or modify this Shipping Policy at any time. Updates will be posted on our website, and significant changes will be communicated directly to customers.

11. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us: