Refund and Returns Policy for TextileSilotech

Effective Date: November 27, 2024
Website: www.textilesilotech.com
Address: 789 Brocade Avenue, Los Angeles, California, 90001, United States
Phone: (213) 555-9876
Email: support@textilesilotech.com

Introduction

At TextileSilotech, customer satisfaction is a top priority. This Refund and Returns Policy outlines the terms and conditions for returning products and obtaining refunds. Please read this policy carefully before initiating a return or refund request.

1. Eligibility for Returns

a. General Conditions

To qualify for a return, the following conditions must be met:

  • Items must be returned within 30 days of the purchase date.
  • Products must be in their original condition, unused, and in the original packaging with all tags attached.
  • Proof of purchase, such as an order confirmation or receipt, is required.

b. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized items.
  • Clearance or sale items marked as “final sale.”
  • Gift cards.
  • Items showing signs of use, damage, or alteration not caused by shipping.

2. Refund Policy

a. Refund Process

Once your returned item is received and inspected, you will be notified of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days and issued to the original payment method.

b. Partial Refunds

Partial refunds may be issued under the following circumstances:

  • Items returned with minor damage or missing components not caused by TextileSilotech.
  • Returns initiated after the 30-day window but within 45 days, subject to approval.

c. Refund Exclusions

Refunds will not be provided for:

  • Items returned without prior authorization.
  • Products that fail to meet the eligibility criteria outlined above.
  • Damages resulting from misuse, negligence, or improper care by the customer.

3. Return Shipping

a. Customer Responsibility

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • A trackable shipping method is recommended, and proof of shipment should be retained.

b. Prepaid Return Labels

  • If the return is due to an error by TextileSilotech (e.g., defective or incorrect item), we will provide a prepaid shipping label.

4. Exchanges

We offer exchanges for the same item in a different size or color, subject to availability. To initiate an exchange:

  1. Contact us at support@textilesilotech.com to confirm availability.
  2. Return the original item following the return process.
  3. Once the returned item is inspected and approved, the exchange item will be shipped.

5. Damaged or Defective Items

a. Reporting Damages

  • If your order arrives damaged or defective, notify us within 48 hours of delivery.
  • Provide photos of the damaged item and packaging for assessment.
  • Based on the evaluation, we may offer a replacement, repair, or refund.

b. Incorrect Items

  • If you receive an incorrect item, please contact us immediately.
  • We will provide a prepaid return label and ensure the correct item is shipped promptly.

6. Steps to Initiate a Return

a. Contact Us

  • Email us at support@textilesilotech.com or call (213) 555-9876 to request a return authorization.
  • Provide your order number, reason for the return, and any supporting documentation, such as photos of the item.

b. Authorization

  • Once approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions for returning the item.
  • Items returned without an RMA number may not be accepted.

c. Shipping

  • Include the RMA number and proof of purchase in the return package.
  • Ensure the item is securely packaged to prevent damage during transit.

7. Processing Time

  • Returns are inspected within 3–5 business days of receipt.
  • Refunds or exchanges are processed promptly, with confirmation sent via email.

8. Cancellation Policy

  • Orders may be canceled within 24 hours of placement for a full refund.
  • Cancellation requests made after this period will be treated as returns and are subject to this policy.

9. Customer Responsibilities

  • Customers must ensure items are securely packaged for return to prevent further damage.
  • Accurate information must be provided during the return process.

10. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us: