Sales Policy for TextileSilotech

Effective Date: November 27, 2024
Website: www.textilesilotech.com
Address: 789 Brocade Avenue, Los Angeles, California, 90001, United States
Phone: (213) 555-9876
Email: support@textilesilotech.com

Introduction

Welcome to TextileSilotech! This Sales Policy outlines the terms and conditions governing all purchases made on our website. By placing an order, you agree to comply with this policy. Please review it carefully before making a purchase.

1. General Terms

a. Order Acceptance

  • All orders are subject to acceptance and availability.
  • TextileSilotech reserves the right to cancel or refuse any order for reasons including pricing errors, stock shortages, or suspected fraudulent activity.
  • A confirmation email will be sent upon successful placement of an order.

b. Pricing

  • All prices are listed in US Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated.
  • TextileSilotech reserves the right to modify prices at any time without prior notice. Prices at the time of purchase will apply to confirmed orders.

c. Product Availability

  • Products are subject to availability. If a product is out of stock after your order is placed, we will notify you promptly and provide options, including substitutions, backorders, or a full refund.

2. Placing Orders

a. Order Process

  • Orders can be placed securely through our website at www.textilesilotech.com.
  • Customers are responsible for providing accurate billing, shipping, and contact information during the checkout process.

b. Payment

  • Full payment is required at the time of purchase.
  • We accept major credit/debit cards, PayPal, and other secure payment methods.
  • Payment processing times may vary depending on the method selected.

c. Verification

  • Orders may be subject to additional verification to ensure transaction security.
  • Customers may be required to provide supporting documentation to confirm their identity or payment method.

3. Taxes and Fees

a. Sales Tax

  • Applicable sales tax will be calculated based on the shipping address and local tax laws.
  • The total tax amount will be displayed during checkout before completing your payment.

b. International Orders

  • Customers outside the United States are responsible for any customs duties, import taxes, or additional fees required by their respective countries. These charges are not included in the order total.

4. Shipping and Delivery

a. Shipping Options

  • Various shipping options, costs, and estimated delivery times are provided during checkout.

b. Delivery Timeframes

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • TextileSilotech is not responsible for delays caused by shipping carriers or unforeseen circumstances such as customs clearance or weather conditions.

c. Tracking Information

  • A tracking number will be provided via email once your order has been shipped. Customers can use this number to monitor their shipment’s progress.

5. Returns and Refunds

  • Returns and refunds are governed by our Refund and Returns Policy.
  • Customers must adhere to the eligibility criteria and timelines outlined in the policy for returns or exchanges.

6. Promotions and Discounts

a. Promo Codes

  • Promo codes must be applied during checkout and cannot be applied retroactively.
  • Only one promo code may be used per order unless otherwise specified.

b. Sales and Offers

  • Discounts and promotions are subject to availability and terms outlined during the promotional period.
  • Sale items may have specific restrictions, such as “final sale” conditions, making them ineligible for returns or refunds.

7. Order Modifications and Cancellations

a. Order Changes

  • Changes to an order can only be made if the order has not yet been processed. Contact customer support immediately for assistance.

b. Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund. Cancellation requests made after this period may be subject to processing fees or treated as returns.

8. Customer Responsibilities

a. Accurate Information

  • Customers are responsible for providing accurate and complete information during the ordering process.
  • TextileSilotech is not responsible for delays, lost shipments, or additional fees resulting from incorrect or incomplete information.

b. Compliance with Laws

  • Customers must ensure that products ordered comply with the laws and regulations of their country or state.

9. Limitation of Liability

  • TextileSilotech is not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
  • Our total liability for any claim is limited to the amount paid for the product in question.

10. Governing Law and Dispute Resolution

a. Governing Law

  • This Sales Policy is governed by the laws of the State of California, United States.

b. Dispute Resolution

  • Any disputes arising from this policy or your purchase will first be resolved through negotiation. If unresolved, disputes may proceed to arbitration or litigation in California courts.

11. Changes to This Sales Policy

TextileSilotech reserves the right to update or modify this Sales Policy at any time. Updates will be posted on our website, and significant changes will be communicated directly to customers.

12. Contact Us

If you have any questions or concerns regarding this Sales Policy, please contact us: